Setting Job Priority Levels
Trade2Base priority levels let you instantly communicate how urgent a job is across your schedule, engineer app, automations, and SLA tracking — so the right jobs always get attention first.
The four priority levels
Immediate response required — e.g. gas leak, flooding, no heating in winter. Shown in red throughout the app.
Same-day or next-day response expected. Shown in amber.
Standard job, schedule within your usual timeframes. The default for all new jobs.
Non-urgent — can be scheduled around other work. Shown in grey.
Setting priority when creating or editing a job
Open or create a job
Go to Jobs → New job, or open an existing job and click Edit.
Locate the Priority field
In the job details panel you will find a Priority dropdown. Select Emergency, High, Normal, or Low.
Save the job
The priority badge is immediately visible on the job card, calendar, and list view. Engineers on the mobile app also see the updated priority without needing to refresh.
Colour coding on calendar and list view
In the Schedule view, job cards are colour-coded by priority — red for Emergency, amber for High, blue for Normal, and grey for Low. In the list view a coloured priority badge appears next to each job name, making it easy to scan and triage at a glance without opening individual jobs.
Filtering jobs by priority
On the Jobs list and Schedule view, use the Priority filter (top of the list) to show only jobs of a specific level. You can combine priority filters with other filters such as engineer, status, or date range to quickly build focused work queues.
Tip
Start each morning by filtering to Emergency and High priority jobs to make sure all urgent work is assigned before scheduling the rest of the day.
Using priority in automation conditions
Priority is available as a trigger condition in Automations. A common example is auto-notifying a senior engineer whenever an Emergency job is created:
Go to Automations → Create automation
Choose the trigger “Job created”.
Add a condition
Set Condition: Priority equals Emergency.
Add an action
Choose “Send internal notification” and select the senior engineer or team. You can also add a WhatsApp or SMS action to alert them on their phone immediately.
Priority on the engineer mobile app
On the Trade2Base engineer app, Emergency jobs are highlighted with a red banner at the top of the job list, ensuring field engineers immediately identify the most critical work. High priority jobs show an amber badge. Push notifications for Emergency jobs are sent instantly when assigned, even if the engineer's phone is in silent mode (subject to their device notification settings).
SLA tracking by priority
You can configure target response and completion times for each priority level in Settings → SLAs. For example: Emergency = 2-hour response, High = same day, Normal = 3 days, Low = 7 days. Trade2Base tracks each job against its SLA and flags breaches in the Jobs list so you can take action before missing a target.
SLA breached jobs are marked with a red clock icon in the jobs list.
The SLA report in Reports → Jobs shows breach rates by priority, engineer, and period.
You can set up an automation to alert a manager when any job SLA is at risk.
Reporting on jobs by priority level
In Reports → Job completion report you can filter and group by priority level to understand your workload mix, average completion times, and SLA performance across different urgency levels. This data is useful for capacity planning and for demonstrating response times to commercial clients.
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