Managing Overdue Invoices
Late payments are one of the biggest cash flow problems for trade businesses. Trade2Base flags overdue invoices automatically, lets you send reminders in one click, and can handle chasing on autopilot with automated reminders.
How overdue invoices are flagged
When an invoice passes its due date without a payment recorded, Trade2Base automatically changes its status to Overdue. You'll see the red badge in your Invoices list, on the customer's profile, and in your dashboard summary card. No setup required — this happens automatically.
Finding all overdue invoices
Go to Invoices in the left navigation → click the Status filter dropdown → select Overdue. This shows all outstanding invoices past their due date, sorted by oldest first.
Sending a reminder manually
Click on the invoice from your list. The invoice page shows the amount owed, the original due date, and how many days overdue it is.
The Send Reminder button appears at the top of any overdue invoice. Click it to open the reminder composer.
Select your preferred channel. WhatsApp tends to get faster responses. The message is sent to the contact details stored on the customer record.
Choose from three built-in templates: Polite first reminder (friendly tone, assumes they may have forgotten), Firmer second reminder (direct, references the due date), or Final notice (firm, mentions your right to charge statutory interest).
Click Send. A log entry is added to the invoice showing when you sent the reminder and via which channel.
Setting up automated reminders
Click Automations in the left navigation.
Give the automation a name, for example "7-day overdue reminder" or "Final notice at 21 days".
Choose "Invoice overdue by X days" from the trigger list. Set X to the number of days after the due date you want the reminder to fire — for example 3, 7, or 21.
Choose "Send WhatsApp reminder" or "Send email reminder". Select which template to use.
Click Save. The automation activates immediately and will fire for any invoice that hits the trigger condition.
The Late Payment of Commercial Debts Act 1998 gives you the legal right to charge interest at 8% above the Bank of England base rate on overdue commercial invoices — this applies to B2B transactions automatically, without needing to include it in your contract. Trade2Base can include a statutory interest notice in your Final Notice reminder template. Enable this in Settings → Invoice Reminders → “Include statutory interest notice in final reminder”.
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