Know which leads become
drainage jobs.
Emergency callout tracking, CCTV survey reports, reactive maintenance contracts, SLA monitoring and campaign attribution — built for UK drainage businesses.
No credit card required. Cancel any time.
Built for how drainage engineers work
Emergency dispatch, CCTV documentation and commercial contract management in one system.
Dedicated emergency job type with priority routing, 4-hour response SLA tracking and automated customer ETA updates via WhatsApp. Never miss an urgent callout.
Attach CCTV footage, WinCan or Drainmaster report exports and photo documentation to any survey job. Clients access everything through their portal link.
Create rolling maintenance agreements for commercial clients, councils and housing associations. Track callout volume, response times and average resolution time per contract.
Property managers, facilities teams and housing associations expect professional reporting. Trade2Base generates job completion reports, SLA dashboards and invoice histories in one click.
Log WRc defect codes, drainage condition grades and recommended remediation against CCTV surveys. Build a structured record for insurance claims and planning applications.
Track emergency callout leads from Google, paid ads, leaflet drops and referrals to the invoices they generated. Know your real cost per booked callout vs planned survey.
Attach CCTV footage thumbnails and condition reports directly to invoices. Clients who can see the evidence pay faster — average payment time drops by 8 days.
Assign the nearest available engineer to emergency callouts. Track their estimated arrival and update customers automatically when they are en route.
Win commercial contracts and keep them
Commercial clients — property managers, facilities teams, housing associations and councils — award contracts to drainage companies who can prove performance. Trade2Base gives you the reporting, SLA tracking and professional documentation to compete with larger operators.
- Monthly performance reports per contract (callouts, response times, resolution rates)
- SLA breach alerts before deadlines are missed
- Structured CCTV condition grading against WRc codes
- Invoice with attached evidence — condition reports and photos
- Compliance document storage (liability insurance, CHAS, SSIP)
What drainage engineers say
“The emergency callout tracking is exactly what I needed. I can see which engineer is nearest, send them the job and update the customer with an ETA — all in under 2 minutes.”
“Our commercial clients want monthly reports showing all callouts, response times and outstanding remediation. Trade2Base generates that in one click. We won a 3-year housing association contract partly because of our professional reporting.”
“Attaching CCTV footage to invoices changed how quickly we get paid. When clients can see the blocked drain on the invoice, they approve it the same day. No more disputes about whether the work was needed.”
Common questions from drainage engineers
Yes. Any job can have unlimited file attachments — CCTV footage clips, WinCan or Drainmaster PDF exports, photo documentation and condition grading reports. Customers access them through their portal link. You can also attach files directly to invoices.
Yes. You can create recurring maintenance agreements with commercial clients, specifying callout volume, response time SLAs and invoicing frequency. Trade2Base tracks callouts against each contract and generates monthly usage and performance reports.
Yes. Emergency job types can have SLA timers that start from the moment the job is logged. You can see at a glance which live callouts are at risk of breaching their response time, and Trade2Base alerts you when a breach is imminent.
Absolutely. Most Trade2Base drainage customers manage residential emergency callouts alongside commercial contracts. The job type system handles both — and Reports show revenue, average job value and response time separately for residential and commercial work.
Win more drainage contracts and respond faster
Join UK drainage engineers using Trade2Base to manage emergency callouts, win commercial contracts and prove their performance.
Start your free trial