Setting Up a Custom Email Sender Domain
By default, Trade2Base sends emails from a shared trade2base.com address. Connecting your own business domain means quotes, invoices, and messages arrive in customers' inboxes from your address — improving deliverability and making your business look more professional.
How to set up a custom sender domain
In the main navigation, open Settings and select Email from the left-hand menu. Click "Custom sender domain" to open the domain setup panel.
Type your business domain (e.g. yourbusiness.co.uk) into the domain field. Do not include https:// or www — just the domain name. Click "Verify domain" to continue.
Trade2Base generates three DNS records: an SPF record (TXT), a DKIM record (TXT or CNAME), and a DMARC record (TXT). Copy all three — you will need them in your domain registrar settings.
Log in to your domain registrar (GoDaddy, 123-reg, Namecheap, etc.) and open the DNS settings for your domain. Add each of the 3 records exactly as shown. The exact steps vary by registrar but the fields are always Host/Name, Type, and Value.
Once you have saved the DNS records in your registrar, return to Trade2Base and click "Check verification". DNS changes can take up to 48 hours to propagate worldwide — if verification fails immediately, wait a few hours and try again.
Once verified, all emails sent from Trade2Base — quotes, invoices, reminders, and messages — will send from your domain (e.g. jobs@yourbusiness.co.uk). The from address is shown in the Email settings panel.
Custom domain emails significantly improve deliverability and make your business look more professional. Available on Growth plan and above.
Frequently asked questions
Your domain registrar's support team can add DNS records for you. Alternatively, search for your registrar's name plus "add DNS TXT record" for step-by-step instructions. Common registrars are GoDaddy, 123-reg, Namecheap, Cloudflare, and Google Domains.
Double-check that each record was saved with the exact Host/Name and Value from Trade2Base. A common mistake is including extra spaces or adding the domain name twice in the Host field. If you are using Cloudflare, make sure the record proxy (orange cloud) is turned off for the DKIM record.
Yes. Enter the subdomain in the domain field. This is useful if your main domain already has conflicting SPF or DMARC records.
No. Only emails sent after the domain is verified will use your custom domain. All previous email history is unaffected.
Still need help? Contact support
Custom sender domains, professional templates, and automated follow-ups — all on the Growth plan.
Start free trial