Get in touch
Questions, demos, feedback or a technical issue — we're here and we actually respond.
Chat with us
The fastest way to get an answer. Our in-app chat is staffed Monday to Friday, 8am–6pm UK time.
Email us
We reply to all emails within one business day. For billing or account questions, include your registered email address.
Help centre
80+ articles covering every feature in Trade2Base. Most answers are already there, often faster than waiting for a reply.
Book a demo
Want a 20-minute walkthrough with a real person? We can show you exactly how Trade2Base fits your type of trade business.
Send us a message
We reply within one business day.
Our details
Trade2Base Ltd
20–22 Wenlock Road
London
N1 7GU
Monday – Friday
8:00am – 6:00pm UK
In-app chat only at weekends
Registered in England & Wales
Company no. 15234891
VAT no. GB 432 1987 45
ICO reg: ZB456123
Frequently asked questions
Chat: usually within minutes during business hours. Email: within one business day. We don't have a ticket queue that takes a week.
Yes — book a 20-minute demo call or sign up free to explore the app. The onboarding takes under 10 minutes and your trial is populated so you can see every feature in action.
Email support@trade2base.com with a description of the issue and your account email. For urgent issues affecting live jobs, use the in-app chat and mark it as urgent.
We genuinely read every feature request. Email support@trade2base.com with 'Feature request' in the subject line, or mention it in the in-app chat. Most of our best features came from customers.
Yes. If you refer another trade business and they start a paid subscription, you receive £50 credit. Email support@trade2base.com to get your referral link.