Get in touch
Questions, demos, feedback or a technical issue — we're here and we actually respond.
Chat with us
The fastest way to get an answer. Our in-app chat is staffed Monday to Friday, 8am–6pm UK time.
Email us
We reply to all emails within one business day. For billing or account questions, include your registered email address.
Help centre
80+ articles covering every feature in Trade2Base. Most answers are already there, often faster than waiting for a reply.
Book a demo
Want a 20-minute walkthrough with a real person? We can show you exactly how Trade2Base fits your type of trade business.
Send us a message
We reply within one business day.
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Please email us directly at Contact us — we reply within one business day.
Our details
United Kingdom.
Email is the fastest way to
reach us — we answer it
ourselves.
Monday – Friday
8:00am – 6:00pm UK
In-app chat only at weekends
Registered in England & Wales
Company no. 15234891
VAT no. GB 432 1987 45
ICO reg: ZB456123
Frequently asked questions
Chat: usually within minutes during business hours. Email: within one business day. We don't have a ticket queue that takes a week.
Yes — book a 20-minute demo call or sign up free to explore the app. The onboarding takes under 10 minutes and your trial is populated so you can see every feature in action.
Send us the details through the contact form, including your account email. For urgent issues affecting live jobs, use the in-app chat and mark it as urgent.
We genuinely read every feature request. Send it through the contact form with 'Feature request' in the subject, or mention it in the in-app chat. Most of our best features came from customers.
Not yet. There is no account-credit or commission mechanism in the billing system, so we are not going to promise one. If you want to refer people or resell Trade2Base, get in touch through the contact form and we will work out something concrete rather than pointing you at a scheme that does not exist.