View and Download Billing Invoices
Every Trade2Base subscription payment generates a PDF invoice you can download for your accounts or pass to your bookkeeper. This guide explains how to find your billing history, download invoices, get VAT invoices if you're VAT-registered, and make sure invoices go to the right email address.
Accessing your billing history
Click the gear icon at the bottom of the Trade2Base sidebar to open your account Settings.
Click "Billing & Plan" in the Settings menu. At the top you will see your current plan and next renewal date. Scroll down to find the Billing history section.
The Billing history table shows every charge in reverse chronological order — date, amount, status (Paid, Failed, Refunded), and a download button for each invoice.
Downloading PDF invoices
Click the download icon (or the invoice number link) next to any entry in the Billing history to download a PDF. The PDF is generated instantly and opens in a new browser tab so you can save or print it.
Each invoice shows the Trade2Base company details, your business name and address, the invoice date, the subscription period covered, the plan name, the amount charged, and the VAT amount if applicable. The invoice number is also shown for your records.
Trade2Base invoices are valid business expense receipts. Submit them directly to your accountant or bookkeeper, or upload them to your accounting software (Xero, QuickBooks, FreeAgent, etc.) as a software subscription expense.
Invoices use the company name from your Business Profile. If your name or address is wrong, update it at Settings → Business Profile before downloading invoices. You cannot retroactively change already-issued invoices, but future ones will reflect the updated details.
VAT invoices for UK businesses
Trade2Base is registered for VAT in the UK. If you are VAT-registered and pay for Trade2Base, you can reclaim the VAT on your Trade2Base subscription as input tax on your VAT return.
All Trade2Base PDF invoices show the VAT amount separately, plus the Trade2Base VAT registration number. This is all HMRC requires for a valid VAT receipt. No additional document is needed.
If you want your own VAT number printed on the Trade2Base invoice you receive, add it to your Business Profile at Settings → Business Profile → VAT number. It will appear on all future invoices.
If you are based in an EU country or another jurisdiction, the applicable tax treatment depends on your local rules. Contact support@trade2base.com if you need a specific tax document format.
Setting your billing email address
By default, Trade2Base sends billing receipts and payment failure notifications to the email address on your account. If you want these to go somewhere else — for example, your accounts email address or your bookkeeper — you can set a separate billing email.
Open Settings and click "Billing & Plan".
Scroll to the Billing contact section and click "Edit" next to the billing email address.
Type the email address you want billing notifications and invoices sent to. This can be any email address — it does not need to be a Trade2Base user account.
Click "Save". All future invoices and billing notifications will go to this address. Your login email is unchanged.
Refunds and credit notes
If you are entitled to a refund — for example, after downgrading mid-cycle — Trade2Base issues a credit note rather than a cash refund. The credit is applied automatically to your next invoice. Credit notes are also listed in your Billing history and can be downloaded as PDFs. If you believe a charge was made in error, contact support within 30 days and we will review your case.
Invoices are generated within a few minutes of payment. If you cannot find one, check your spam folder for the receipt email, or log in and download it directly from Billing history. If an invoice is still missing after 24 hours, contact support.
Still need help? Contact support
Trade2Base keeps a full invoice history so your bookkeeper always has what they need.
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