Update Your Payment Method
Trade2Base processes subscription payments securely through Stripe. You can update your credit or debit card at any time, add a backup card for peace of mind, and download PDF invoices for your business records — all from the Billing section of your Settings.
Updating your primary payment card
Click the gear icon at the bottom of the sidebar to open your account Settings.
Select "Billing & Plan" from the Settings menu. Scroll down to the "Payment methods" section to see your current card on file.
Click the "Update card" button next to your existing card. A secure Stripe-hosted form will open in the page.
Enter your new card number, expiry date, and CVC. Stripe encrypts these details immediately — Trade2Base never sees or stores your raw card number.
Click "Save card". Your new card becomes the primary payment method immediately. The old card is removed.
Adding a backup payment method
A backup card protects your account if your primary card expires or is declined — for example, if your business card is reissued by your bank. Trade2Base will automatically attempt the backup card if the primary charge fails.
In the Payment methods section, click "Add backup card" below your primary card details.
Enter the card number, expiry, and CVC for your backup card. This can be a personal card, a different business card, or a card belonging to a business partner.
Click "Save backup card". You will now see both cards listed under Payment methods, with the primary marked clearly.
What happens if a payment fails
If your subscription renewal payment fails, Trade2Base follows a short retry sequence before your account is suspended:
Trade2Base emails you immediately to let you know the payment failed. If you have a backup card, it is charged automatically. Your account continues working normally.
If the primary card still fails (and there is no backup card), Trade2Base retries automatically three days later and sends another reminder email.
A final retry is made. If this also fails, your account enters a grace period. You can still log in and update your card. All your data is preserved.
If no payment is collected after 14 days, your account is suspended. You can still log in to update your payment method and reactivate — all your data is retained for 60 days before permanent deletion.
Downloading invoice PDFs for business expenses
Every Trade2Base subscription charge generates a PDF invoice you can download and submit as a business expense. Go to Settings → Billing → Billing history to see all your past invoices. Click the download icon next to any invoice to save a PDF. The PDF includes your business name and address (as set in your Business Profile), the Trade2Base company details, the amount charged, and the VAT breakdown if applicable.
If your invoices show your personal name instead of your company name, update your Business Profile at Settings → Business Profile. Changes apply to all future invoices immediately.
Supported payment methods
Trade2Base accepts the following payment methods for subscription billing:
Visa, Mastercard, and American Express cards are accepted. Both personal and business cards work. Prepaid cards are not supported for recurring billing.
UK Direct Debit via GoCardless is available on Pro and Scale annual plans. Contact support@trade2base.com to set this up.
Still need help? Contact support
All payments are processed securely by Stripe — the same payment infrastructure used by millions of businesses worldwide.
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