Review request automation — recommended setup
More Google reviews means more leads from local search. This automation asks every happy customer for a review — automatically, at exactly the right moment.
Why this automation matters
Google reviews are the single biggest driver of local search ranking for trade businesses. A plumber with 80 reviews will consistently outrank a plumber with 10, even if the latter has a better website. The problem is that most satisfied customers simply forget to leave a review unless prompted.
Sending a review request manually after every job is time-consuming and easy to forget. With this automation, Trade2Base does it for you — 24 hours after the job closes, every time, without fail.
Recommended setup
Navigate to Automations in the sidebar, then click "New Automation".
This fires whenever you mark a job as Complete — the moment the work is done and the customer is satisfied.
To request reviews after every job, leave conditions empty. If you only want to request reviews for certain job types (e.g. "Boiler Service"), add a condition: Job type equals [your job type].
WhatsApp has the highest open rate of any channel. Choose WhatsApp as your action, then paste in your review message template (see below).
Waiting 24 hours gives the customer time to settle before you ask. Requests sent immediately after a job can feel rushed. 24 hours is the sweet spot.
Toggle the automation to Enabled and click Save. From this point on, every completed job will generate an automatic review request.
Recommended message template
Copy and paste this template into the automation message field. It's friendly, personal, and makes the ask feel natural rather than automated.
Hi {{customer_name}}, thanks for having us today — really appreciate it. If you're happy with the work, it would mean a lot if you could leave us a quick Google review. It only takes a minute and helps us loads:{{review_link}}
Many thanks, {{company_name}}
Log in to your Google Business Profile, go to Home → Get more reviews, and copy the short link. Paste this as the value for {{review_link}} or add it to your Business Profile in Trade2Base so it populates automatically.
Where reviews appear in Trade2Base
When a customer leaves a Google review, Trade2Base pulls it into the Reviews tab (visible in the sidebar). You can see the rating, the text, and which customer left it — making it easy to follow up or respond publicly via Google Business Profile.
Checking your results
After the automation has been running for a few weeks, you can measure its impact.
Go to Automations → Activity Log to see every review request sent, with delivery confirmation.
Check your Google Business Profile every month and note your total review count. Most businesses see a 3–5x increase in monthly reviews within 60 days of enabling this automation.
Create a free Trade2Base account and enable your review request automation today.
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