Cancel Your Trade2Base Subscription
We're sorry to see you go. This article explains how to cancel your subscription, what happens to your data, how to export everything before you leave, and how to reactivate your account if you change your mind.
How to cancel your subscription
Click the Settings icon at the bottom of the left-hand sidebar, or navigate to Settings from your account menu in the top-right corner.
Select Billing from the Settings menu. You'll see your current plan, next billing date, and payment method.
Scroll to the bottom of the Billing page and click the Cancel subscription link. You'll be asked to confirm that you want to cancel and shown the date your access will end.
Read the confirmation screen carefully. It shows when your paid access ends (the end of your current billing period) and what will happen to your data. Click Confirm cancellation to proceed.
Admins and engineers cannot cancel the subscription. If you're an Admin and need to cancel, ask the account Owner to do so or contact support.
What happens after cancellation
Your Trade2Base account moves to read-only mode at the end of your current billing period. This means:
Your data is retained in read-only mode for 90 days after cancellation. After 90 days, your account and all associated data are permanently deleted. You will receive email reminders at 60 days and 14 days before deletion.
Trade2Base subscriptions are billed in advance. When you cancel, you keep access until the end of the period you've already paid for. We do not issue partial refunds for unused days.
Exporting your data before cancelling
We strongly recommend exporting your data before you cancel so you have a permanent copy. Go to Settings → Data → Export to download your data. The following exports are available:
Large exports may take a few minutes to generate. You'll receive an email with a download link when your export is ready. Download links expire after 48 hours.
Reactivating after cancellation
Changed your mind? You can reactivate your Trade2Base account at any time during the 90-day data retention window. Log in with your existing credentials, go to Settings → Billing, and click Reactivate subscription. Choose a plan and enter your payment details. Your account will be restored immediately with all your data intact — customers, jobs, invoices, and settings exactly as you left them.
If the 90-day window has passed and your data has been deleted, we cannot restore it. You would need to start a new account from scratch. This is why we strongly recommend exporting your data before cancelling or as soon as possible after cancellation.
If you're going through a quiet period or a seasonal lull, contact support — we may be able to offer a reduced-rate pause option rather than full cancellation.
Contacting support if you need help
If you're having trouble with the cancellation process, or if you cancelled by mistake, our support team can help. Email support@trade2base.com or use the live chat in the bottom-right corner of any Trade2Base page. We aim to respond within one business hour during working hours (Monday–Friday, 9am–5pm GMT).
If you're cancelling because of a specific problem with the software, please let us know. We'd genuinely love the chance to fix it before you leave. Our product team reads every piece of cancellation feedback and many of our most-requested features have come from customers who shared their frustrations before leaving.
Email: support@trade2base.com
Live chat: Available in-app, Monday–Friday 9am–5pm GMT
Response time: Typically within 1 business hour
Reactivate your account within 90 days and all your data will be right where you left it.
Log in to reactivateStill need help? Contact support